Customer Support

We’ve got you covered 24x7x365

Ensuring network uptime is our number one priority. Our team spans three continents, and provides support around the clock, 24 hours a day, every day of the year. We’re always ready to help, from your first step, to rolling into production, to scaling your cloud infrastructure and operations.

 

Midokura Anytime

Midokura Customer Care ensures that you have 24x7x365 access to qualified white-glove Midokura support team members, the customer community, customer care portal and knowledge base. Pick up the phone or drop us an email- someone WILL be there to answer.

Midokura TechPub

With Midokura’s Customer Care program, you gain access to our TechPub articles that will help navigate you through production-ready MidoNet + OpenStack installations, operations and troubleshooting.

Midokura Support Portal

Along with anytime availability, you will get access to our Customer Care Support Portal. Here you can manage all tickets that are open with the Midokura Customer Care team.

You can see responses from engineers in real time, escalate priority levels, open new tickets and request for an engineer to call you back at a time convenient to you.

 

Service Level Agreement

The Midokura Customer Care program provides you the following SLAs on your Support Requests:

Severity Response Time
Minor 24 Hour
Major 4 hour
Critical 1 hour

Contact Support

Technical Support can be reached by logging into the support portal  or by emailing