We’ve got you covered 24x7x365
Midokura Customer Care ensures that you have 24x7x365 access to qualified white-glove Midokura support team members, the customer community, customer care portal and knowledge base. Pick up the phone or drop us an email- someone WILL be there to answer.
With Midokura’s Customer Care program, you gain access to our TechPub articles that will help navigate you through production-ready MidoNet + OpenStack installations, operations and troubleshooting.
Midokura Support Portal
Along with anytime availability, you will get access to our Customer Care Support Portal. Here you can manage all tickets that are open with the Midokura Customer Care team.
You can see responses from engineers in real time, escalate priority levels, open new tickets and request for an engineer to call you back at a time convenient to you.
Service Level Agreement
The Midokura Customer Care program provides you the following SLAs on your Support Requests: